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Before you contact us, perhaps one of our Frequently Asked Questions (FAQ) could help you out?

How do I purchase/order cutters?

Our website works just like any other online store. Once you have found the cutter you like, select the cutter type and click Add to Cart. Once done shopping, click on the cart icon to begin the checkout process. A variety of shipping options are available during checkout.

Where are you based?

We are based in Hillcrest, KZN, and offer a variety of courier services around SA, some as cheap as R60!

Do you offer courier services?

Yes, we make use of The Courier Guy for shipping to your door. We also offer Paxi, Postnet and Pudo. All of these options are available during checkout.

Can I collect my order?

Yes, during checkout on our online store, if you are in KZN, you will be presented with a shipping option of “Collection”. If you are outside of KZN and would like to send a friend to collect, you can choose “Send your own courier”.

Do you have this cutter in stock?

We typically manufacture all cutters to order, but have a very short typical lead time of 1-3 working days. If you urgently need a cutter, please add it to a note to your order during checkout and we will try our hardest to get it done for you.

When will I get my order?

We have a typical lead time of 1-3 working days from receipt of payment, to sending your order out the door. This duration does not include the lead time of the courier option you have selected. We understand your excitement and always try get all orders done as soon as possible.

Do you make custom cutters?

Yes, along with all our Imagination Lab designs found here, we also custom design cutters, stamps and stencils for a variety of baking applications. Please fill in one of the forms below to get a quote from us on your custom work.

Do you offer wholesale/retail pricing?

Yes, if you are a store owner or lead your own baking classes, we can provide all our cutters at a discount, along with beautiful retail packaging, ready to hang on your shelves. Please drop us an email with some info about your business as we would be eager to get in touch!

Can I choose the color of my cutter?

We offer custom colours for bulk or retail orders only but if you have an event or birthday coming up, drop us an email and lets see what we can do

Do you have a storefront?

We are an online only store and do no have a walk in store front, but you can find our cutters at Foodpak Hillcrest, KZN.

Are your cutters safe to use on dough?

Absolutely, all our cutters are make from a food safe plastic and are dishwasher safe too.

What dough do you recommend for your cutters?

You can find a link to our recommended dough recepie, as well as a brief guide on using our cutters here.

What other products do you sell?

Along with our large range of cookie cutters, we also offer sandwich cutters, sweetmeat cutters, koeksister cutters and various cookie and fondant stamps.

If you were unable to find the cutter you were looking for and would like a price on a custom cutter, click Request a Quote on a Custom Cutter.
If you have a 3D file you would like printed, click Request a Quote on a Custom 3D Print.
For any other enquiries, click General Enquiries

If you need to speak to a human click here!

Please bare with us as our cellphone signal is not great at our Lab. Preferably, drop us a Whatsapp message on this number and we can get in touch with you.
069 965 2011
[email protected]